Policy

Company Policies

1. Delivery Policy

Processing Time: See below.

Shipping Methods: Our third payment delivery team is REECE. They will contact you when ready for delivery.

Delivery Time: Once payment has hit our bank account, REECE will be in contact to organise a safe delivery option.

Shipping Charges: Shipping costs are included in the cost. Australia ONLY.

Order Tracking: N/A

2. Refund and Return Policy

Eligibility: Returns are accepted within 30 days of purchase for unused products in original packaging.

Return Process: Contact our customer service at office@stylishpoolautsandspas.com.au to initiate a return.

Refunds: Upon receiving and inspecting the returned item, refunds will be processed to the original payment method within 7 business days.

Return Shipping: Customers are responsible for return shipping costs, which are non-refundable.

Exchanges: Defective or damaged items can be exchanged; contact us at office@stylishpoolsandspas.com.au for assistance.

3. Privacy Policy

Information Collection: We collect personal information (e.g., name, contact details) for order processing and communication.

Use of Information: Your information is used solely for processing orders, improving services, and communicating with you.

Data Protection: We implement security measures to protect your personal information from unauthorized access.

Third-Party Disclosure: We do not sell or share your personal information with third parties, except for essential service providers (e.g., shipping companies).

Cookies: Our website uses cookies to enhance user experience; you can adjust your browser settings to manage cookie preferences.

4. Terms of Service

Website Use: By accessing our website, you agree to comply with our terms and conditions.

Intellectual Property: All content on the website, including images and text, is our property and protected by copyright laws.

Limitation of Liability: We are not liable for any damages arising from the use of our website or products beyond the extent permitted by law.

5. Detailed processing times

Payment Processing

We offer a variety of convenient payment options:

Apple Pay: Secure and easy to use. Payments typically take 2–7 days to reach our Stripe account, with an additional 2–3 days for banking transfers.
Credit Card: Quick and seamless. Payments clear within 2–3 days.
Direct Bank Transfer: Efficient and straightforward. Payments clear the same day or the next business day.
Afterpay: Flexible and convenient. Payments take 2–7 days to process, with a 2–3 day transfer to our banking account.

Once your payment is received, your order will be promptly prepared for dispatch. You’ll also receive an estimated delivery date, along with any assistance needed for installation.

6. Contact Information

For any inquiries or concerns regarding our policies, please contact us at office@stylishpoolsandspas.com.au

Thank you for reading.